Changes to warranty procedure from Sept. 1st
Publishing date: 20-09-2011
To ensure rapid and efficient processing of your warranty requests, IPAR has made a number of changes to the warranty procedure.This is a list of the changes:
- In the case of an incomplete or unclear request we will contact you by telephone to obtain further information. The supplier can handle the request quickly with the correct information, which will prevent delays in the handling process.
- You will be informed by e-mail about requests that have been registered for you.
- From now on we will monitor receipt of warranty items within one week after the warranty request was submitted. We will contact you if no warranty items have been received. This will help to speed up requests.
- You will receive confirmation by e-mail once the goods have arrived at the warranty department.
If the request is rejected you will receive a technical report by e-mail with an explanation. We will then send the items back as soon as possible.
What will change for you:
In order to complete these changes and implement them properly we ask you to enter an e-mail address with every warranty request. This makes it possible to register warranty requests and allows us to report the status of the request. You must also write this warranty number on the form yourself. This will be sent to you in the confirmation e-mail following registration.
For any queries about warranties or current requests, please contact your contact person at IPAR.